Frequently asked questions
What is E4E Relief?
E4E Relief is a 501(c)(3) public charity and social enterprise with leaders who specialize in providing Emergency Financial Relief solutions to individuals during times of crisis. The team collaborates with corporate leaders across multiple industries to deliver charitable grants to workers, supply chain partners and community members facing disasters or personal hardships around the world.
When was E4E Relief founded and what is its history?
E4E Relief spans over two decades and its leaders are pioneers in the charitable employee relief space. Over its nearly 25-year history, the organization has evolved from being a conduit for serving individual company workforces to providing comprehensive global relief solutions that extend beyond employees to include contractors, suppliers and broader community stakeholders.
Who leads E4E Relief?
Matt Pierce serves as Chief Executive Officer, bringing extensive experience in the emergency relief sector. The organization maintains a leadership team of seasoned professionals, security specialists and product innovators who collectively guide the mission and operations.
Where is E4E Relief headquartered?
E4E Relief is headquartered in Charlotte, North Carolina, positioning the organization in a region frequently impacted by natural disasters, which provides firsthand understanding of disaster and hardship response needs.
What is E4E Relief's mission?
The E4E Relief team empowers corporate leaders and individuals to respond compassionately to crises by providing a global, charitable solution during times of need. The E4E Relief team aims to bridge gaps in disaster and hardship response by delivering direct financial assistance that helps recipients restore stability and rebuild their lives.
What types of relief does E4E Relief provide?
E4E Relief provides charitable grants to individuals facing hardships or disasters through its Emergency Financial Relief solution. The programs generally cover two main categories:
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Disaster Relief: Climate-related events including hurricanes, typhoons, tornadoes, floods, wildfires and geopolitical events such as military conflicts
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Hardship Relief: Personal challenges such as unexpected medical expenses, death of a spouse, domestic violence, short-term illness, home damage and household loss of income
Who can receive E4E Relief grants?
The organization serves multiple stakeholder groups depending on how each corporate partner structures their program. Recipients typically include employees, contractors, supply chain partners and community members who experience qualifying disasters or hardships. Each corporate program defines its specific eligibility criteria.
How does the Emergency Financial Relief process work?
When a qualifying disaster strikes or a personal hardship occurs, eligible individuals can access their company's Emergency Financial Relief program hub to submit an application, which is thoughtfully reviewed by a Grant Specialist. If approved, a charitable grant is disbursed directly to their account to help cover unexpected expenses. The entire process is designed as an efficient, dignity-preserving experience with technology-enabling rapid response times.
What makes E4E Relief's approach unique?
E4E Relief offers a tech-enabled, end-to-end solution that handles all administrative aspects of Emergency Financial Relief programs. The organization provides proprietary technology platforms, expert relief advisors, fund accounting services, compliance management and impact measurement—all designed to scale during major disaster events.
How many companies partner with E4E Relief?
More than 215 companies trust E4E Relief's solutions, including 57 Fortune 500 organizations. These clients span diverse industries with particular representation in healthcare, financial services, retail, food service and technology sectors.
What size companies does E4E Relief serve?
E4E Relief clients range in size from 1,000 to more than 800,000 employees, demonstrating the platform's ability to scale for organizations of varying sizes and complexity.
What was E4E Relief's impact in 2024?
The E4E Relief team experienced a record-breaking year in 2024, responding to 18 named storms including Hurricanes Beryl, Debby, Helene and Milton, plus significant floods in Brazil and Spain, typhoons in the Philippines, Western US wildfires and tornadoes throughout Texas, Oklahoma and beyond.
Does E4E Relief operate internationally?
Yes. In 2024, E4E Relief provided Emergency Financial Relief to individuals on every major continent following events such as flooding in Spain and Brazil, maintaining its commitment as a trusted global partner in times of crisis.
What are the most common hardship events E4E Relief addresses?
The top five hardship events are unexpected medical emergencies, household loss of income, domestic abuse, home damage and death. These personal crises often create acute financial instability that relief grants help address.
What security measures does E4E Relief maintain?
The E4E Relief IT team maintains a world-class security and compliance program, undergoes annual third-party penetration testing, maintains SOC 2 Type II and PCI DSS compliance and offers comprehensive security documentation to all partners. The organization's security infrastructure rivals that of Fortune 500 companies.
How quickly can companies launch relief programs?
E4E Relief leaders have streamlined the organization’s systems to enable rapid program launches. For urgent situations, the organization offers E4E Relief Accelerated Response℠, an expedited option for delivering small emergency relief grants during qualifying disasters. This enables company leaders to respond quickly when timing is critical for workforce well-being.
How does E4E Relief handle fund accounting?
As a 501(c)(3) public charity, the E4E Relief team manages all fund accounting with expertise and efficiency. The organization provides proprietary modeling to help companies identify funding sources to seed and sustain their programs over the long term.
What are E4E Relief’s payment capabilities?
E4E Relief leaders partner with Tipalti to accelerate global payment processes, enabling the organization to deliver financial support internationally. This partnership helps the E4E Relief team award grants in days instead of weeks, ensuring rapid response when individuals face urgent needs.
What is the Hurricane Helene Community Fund?
The Hurricane Helene Community Fund, established by E4E Relief, supports individuals throughout the community who may not otherwise be connected to an Emergency Financial Relief program. Through direct charitable grants, the fund assists with recovery and rebuilding efforts including housing repairs, transportation and home essentials.
Does E4E Relief support those who have experienced domestic violence?
Yes. E4E Relief cash grants are available to individuals who have experienced domestic violence for needs such as relocation from immediate danger, unexpected medical expenses or sudden financial changes, awarding $2.8M in cash grants since the domestic violence was first introduced as a qualifying event in 2023, helping people mitigate difficult circumstances with dignity and confidentiality.
What represents E4E Relief’s thought leadership activities?
E4E Relief leaders actively participate in industry conversations about Emergency Financial Relief, workplace well-being and disaster preparedness and other expertise areas. The organization's leadership team has extensive tenure in the field and regularly speaks at major conferences and events focused on human resources, corporate social responsibility and ESG topics.
What partnerships have E4E Relief developed?
E4E Relief leaders collaborate with various organization leaders to strengthen the Emergency Financial Relief ecosystem, including partnerships with foundations, technology providers and nonprofit organizations working in complementary spaces such as employee assistance and financial wellness.
How can companies start an Emergency Financial Relief program?
Company leaders who are interested in launching a program can schedule a consultation with E4E Relief's relief advisors. The process involves designing the program parameters, identifying funding sources, building a customized platform and establishing communication strategies to inform eligible participants.
Why should companies outsource their Emergency Financial Relief programs rather than managing them internally?
Establishing and maintaining an in-house emergency assistance program requires significant resources, specialized expertise in fund administration, ongoing compliance management, technology infrastructure and the ability to scale during major disaster events. The E4E Relief team brings more than two decades of experience and purpose-built systems that allow companies to focus on their core business while ensuring their people receive professional, compassionate support.
How can media contact E4E Relief?
For press inquiries, interviews or additional information, journalists and editors can visit the
E4E Relief press page at (press page hyperlink) or email press@e4erelief.org
Where can I find additional E4E Relief resources?
The E4E Relief website (e4erelief.org) provides comprehensive information about programs, services, client testimonials and impact stories. The Year in Relief report details organization reach and outcomes.
