Recipient Select Grant Payment Guide
Payee Portal
Frequently Asked Questions for Recipient Select
Registration
How to receive a payment through Recipient Select?
Registering and using the platform is as easy as a few simple steps. Watch the instructional video or follow the steps below.
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Copy and paste the link from your email into your browser.
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Log in or create a new account using the authentication code sent to your inbox.
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Verify your identity.
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Select your preferred method of payment within 5 days of registration
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Initiate your payment.
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Receive your payment
What do I do if I don’t get an email?
First, check your “spam” and/or “junk” email folders. If, after 24 hours, you still do not see the email, reach out to our support team at paymentsus@e4erelief.org.
Why do I have to provide my birth date?
Date of birth is collected to help verify your identity and eligibility to interact with the Recipient Select platform. Users under the age of 18 are not eligible to create a profile and collect payments through the platform.
Why can't I save my payment details during registration?
The Recipient Select platform conducts verifications on certain payment information you provide during registration. Please check your payment details for accurate formatting and data.
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For PayPal, the platform will ensure that the PayPal credentials provided belong to a valid account.
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For Zelle®, the platform will ensure that the Zelle® token provided (in the form of an email address or phone number) is registered and able to receive payment.
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For Debit Card, the platform will ensure that the debit card is valid and able to receive payment.
What is identity verification? How does it work?
Identity verification helps us determine if your profile information belongs to a verified identity. It also allows us to ensure that your payment gets to the right person. You may experience one or more forms of identity verification:
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For data proofing, your profile information is compared against data collected from trusted data sources, enabling verification of critical identity elements such as name, address and date of birth.
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You may also be asked various knowledge-based questions to authenticate your identity.
Your identity will be re-verified if there is a change in your address or telephone number, or if payment is received over 365 days after the date of initial identity verification. Your identity will also be re-verified if you initially received a payment(s) with a lower amount and then receive another payment with a greater amount.
Why does a new one-time password keep getting generated within the email app?
If you click the “Get Started” button from the "initiate your payment" email from the mail app on your phone, you may receive multiple one-time passwords if you exit the window. Please either hold the “Get Started” button until the option to open the link in a browser appears or copy and paste the link into a new browser. This will allow the Recipient Select portal to keep the current page open while also retrieving the One-Time Password from your email inbox.
Profile Management
How do I update my personal or payment method information?
To view and update your profile information, click on the “Open the Complementary Region” icon on the upper-right-hand corner of the page and click “Manage Profile.” Within the “My Profile” screen, you have the ability to edit personal information within “Account Details” and to select payment details within “Payment Methods.” You can edit your street address, city, state, zip code and phone number. In addition, you can view your saved payment methods and register a new payment method by clicking “Add” in the “Payment Methods” section of the “My Profile” page. You cannot update your name, email address or date of birth without creating a new profile. To create a new profile, you will need to delete or request deletion of your current profile. You will have an opportunity to create a new profile when you receive another payment.
What if I can't access my email address?
You must be able to access your email to authenticate yourself during registration and payment initiation. If you are unable to access your email, please contact Support.
How do I delete my profile?
To delete your profile, you can click on the “Open the Complementary Region” icon on the upper-right-hand corner of the page and click “Manage Profile.” At the bottom of the “My Profile” screen, you can delete your profile by clicking the "Delete Account" button. Deleted profiles cannot be reactivated. If you want to create a new profile, you will have an opportunity to do so when you receive another payment.
Payment Initiation
How many days do I have to initiate my payment?
You have five (5) days after the initial email notification to initiate your payment by creating an account or signing into your existing account and confirming your preferred payment method details. You will receive three (3) reminder emails (in addition to the initial email notification) before the 5-day action window expires.
How do I initiate my payment?
Once you have successfully completed registration and passed identity verification, you can view and initiate any pending payments from your Dashboard by clicking the “Initiate Payment” button. You will be taken to a new screen to confirm your payment method selection and acknowledge the payment amount. You will be able to edit your information or add additional payment methods before the final payment initiation.
Where is my payment?
You can check the status of your payment on your Dashboard as it is processed.
What happens if I don't initiate my payment?
If you don't initiate your payment within 5 days, an email will be sent informing you that the action window has closed and you will receive your payment by check.
Can I switch my preferred payment method?
Every time you initiate a payment, you can select your preferred payment method from a drop-down menu of saved payment methods. You can also add new payment methods anytime from the "My Profile" page and update which payment method is stored as your preferred method. To update which payment method is saved as your preferred method, click the star on the left-hand side of your preferred payment method on the “My Profile” page. The star that is displayed as filled in indicates which payment method is saved as your preferred payment method.
What if something is wrong with my payment (for example, wrong amount)?
If you believe your payment is in the wrong amount or you have not received your payment, please contact E4E Relief Support at paymentsus@e4erelief.org for assistance.
How many payment methods can I save on my profile?
You can configure and save an unlimited number of bank accounts for the Bank Transfer payment method. Today, you can configure and save a single PayPal account through account linking and a single Zelle® account to your profile.
Why can I not add my PayPal account to my Recipient Select profile?
When selecting PayPal as a payment type, your Recipient Select profile email MUST match the email on your PayPal account.
Which debit cards can I receive funds on?
You can receive funds on U.S. consumer debit and reloadable prepaid cards. You cannot receive payment on a store gift card or other card types.
When should I expect to receive my payment?
If you choose Bank Transfer, Debit Card, Zelle® or PayPal, funds typically arrive in 1-3 business days. If you choose Check, funds typically arrive in 4-7 business days.