USA Grant Payment Guide
The steps below overview what to expect to receive your grant payment inside the USA.
Watch the instructional video or follow the steps below.
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Locate the grant award email from our payment processer, Recipient Select. Check your email, “spam” or “junk” for email from noreply@e4erelief.recipientselect.com.
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Hit the Get Started button or copy and paste the link into your browser. We recommend using Google Chrome.
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Log in using your existing Recipient Select account or create a new account. If creating a new account, the “Email” is prepopulated for you and cannot be edited.
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Create a password for your account and check the box to agree to the Terms and Conditions and Privacy Statement. Click Register.
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You will be redirected to a login screen. Login using the authentication code sent to your email.
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Follow the prompts to Set Up Your Account.
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Add Payment Method. Providing inaccurate payment details here may cause delays.
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Complete Identify Verification questions accurately when prompted.
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Initiate Payment
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Accept Payment
What if I don’t get an email?
First, check your “spam” and/or “junk” email folders. If, after 24 hours, you still do not see the email, reach out to our support team at paymentsus@e4erelief.org
Why do I have to provide my birth date?
Your date of birth is collected to help verify your identity and eligibility to interact with the Recipient Select platform. Users under the age of 18 are not eligible to create a profile and collect payments through the platform.
Why can't I save my payment details during registration?
The Recipient Select platform conducts verifications on certain payment information you provide during registration.
Following are the reasons you are not able to save your payment details during registration:
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For PayPal, the platform will ensure that the PayPal credentials provided belong to a valid account
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For Zelle®, the platform will ensure that the Zelle® token provided (in the form of an email address or phone number) is registered and able to receive payment
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For debit card, the platform will ensure that the debit card is valid and able to receive payment
Since you cannot save your payment details during registration because the platform has its own verification processes, please check your payment details for accurate formatting and data.
What is identity verification? How does it work?
Identity verification helps us determine if your profile information belongs to a verified identity. It also allows us to ensure that your payment goes to the right person. You may encounter one or more forms of identity verification:
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Data proofing - Your profile information is compared against data collected from trusted data sources, enabling verification of critical identity elements such as name, address and date of birth.
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Knowledge-based questions - You may also be asked various questions specific to you, which will authenticate your identity.
Your identity will be re-verified if there is a change in your address or telephone number, or if you receive your payment is received over 365 days after the date of initial identity verification. Your identity will also be re-verified if you initially received a payment(s) with a lower amount and then receive another payment with a greater amount.
Why does a new one-time password keep getting generated within the email app?
If you click the “Get Started” button from the "Initiate your payment" email from the mail app on your phone, you may receive multiple one-time passwords if you exit the window. Please either hold the “Get Started” button until the option to open the link in a browser appears or copy and paste the link into a new browser. This will allow the Recipient Select portal to keep the current page open while also retrieving the one-time password from your email inbox.
Profile Management
How do I update my personal or payment method information?
To view and update your profile information, click on the “Open the Complementary Region” icon on the upper-right-hand corner of the page and click “Manage Profile.” You will be routed to the "My Profile" page. Within the “My Profile” page, you have the ability to edit personal information within “Account Details” and to select payment details within “Payment Methods.” You can edit your street address, city, state, zip code and phone number. In addition, you can view your saved payment methods and register a new payment method by clicking “Add” in the “Payment Methods” section of the “My Profile” page. You cannot update your name, email address or date of birth without creating a new profile. To create a new profile, you will need to delete or request deletion of your current profile. You will have an opportunity to create a new profile when you receive another payment.
What if I can't access my email address?
You must be able to access your email to authenticate yourself during registration and payment initiation. If you are unable to access your email, please contact our support team at paymentsus@e4erelief.org
How do I delete my profile?
To delete your profile, you can click on the “Open the Complementary Region” icon on the upper-right-hand corner of the page and click “Manage Profile.” At the bottom of the “My Profile” screen, you can delete your profile by clicking the "Delete Account" button. Deleted profiles cannot be reactivated. If you want to create a new profile, you will have an opportunity to do so when you receive another payment.
Payment Initiation
How many days do I have to initiate my payment?
You have five (5) calendar days after the initial email notification to initiate your payment by creating an account or signing into your existing account and confirming your preferred payment method details. You will receive three (3) reminder emails (in addition to the initial email notification) before the five (5) calendar-day action window expires.
How do I initiate my payment?
Once you have successfully completed registration and passed identity verification, you can view and initiate any pending payments from your Dashboard by clicking the “Initiate Payment” button. You will be taken to a new screen to confirm your payment method selection and acknowledge the payment amount. You will be able to edit your information or add additional payment methods before the final payment initiation.
Where is my payment?
You can check the status of your payment on your Dashboard.
What happens if I don't initiate my payment?
If you don't initiate your payment within five (5) days of your grant approval, an email will be sent informing you that the action window has closed and you will receive your payment by check (which will be sent to the address you have on file).
Can I switch my preferred payment method?
Every time you initiate a payment, you can select your preferred payment method from a drop-down menu of saved payment methods. You can also add new payment methods anytime from the "My Profile" page and update which payment method is stored as your preferred method. To update which payment method is saved as your preferred method, click the star on the left-hand side of your preferred payment method on the “My Profile” page. The star that is displayed as filled in indicates which payment method is saved as your preferred payment method.
What if something is wrong with my payment (example: wrong payment amount)?
If you believe your payment is in the wrong amount or you have not received your payment, please contact the support team at paymentsus@e4erelief.org for assistance.
How many payment methods can I save on my profile?
You can configure and save an unlimited number of bank accounts for the Bank Transfer payment method. Until further notice, you can configure and save a single PayPal account through account linking and a single Zelle® account to your profile.
Why can't I add my PayPal account to my Recipient Select profile?
When selecting PayPal as a payment type, your Recipient Select profile email MUST match the email on your PayPal account. Please be sure the email address matches.
Which debit cards can I receive funds on?
You can receive funds on USA-based consumer debit and reloadable prepaid cards. You cannot receive payment on a store gift card or other card types.
When should I expect to receive my payment?
If you choose Bank Transfer, Debit Card, Zelle® or PayPal, funds typically arrive in 1-3 business days. If you choose to receive payment by physical check, funds typically arrive in 4-7 business days.