Qualifying Events

Disaster | Evacuation or Power Outage

Eligibility may be considered for assistance related to a disaster evacuation or sustained power outage. Support is generally limited to the first 45 calendar days following a disaster event. 

Please refer to your Program Portal  to confirm which disaster events are supported under your employer’s program. 

Examples of Supporting Documentation 

• Travel or flight expenses 

• Lodging or hotel costs (including evacuation-related stays) 

• Permanent relocation expenses 

• Home repair or refurnishing 

• Home preparation or readiness costs 

Disaster | Repair and Recovery

Eligibility may be considered for assistance when a disaster causes damage to an applicant’s primary residence, vehicle, or essential household items, resulting in unexpected financial distress. 

Please refer to your Program Portal to confirm which disaster events are supported under your employer’s program. 

All applications must be received within 12 months of the event date* 

Examples of Supporting Documentation 

• Home/vehicle insurance claim 

• Fire report 

• Photos of homes or property are not accepted as proof of the event 

• Current lease agreement showing your responsibility for repairs (if renting)

Hardship

Hardship assistance may be available for a variety of unexpected events that create financial strain for you or your household.

Eligibility is determined based on your program guidelines and the specific circumstances of your situation.

While requirements will vary, you may be asked to provide documentation that supports both the event and the related expenses. Please refer to your Program Portal for full details on what may be needed. 

How to Read the Information Below 

For each hardship event listed, you'll find:

• The event name as it appears in your Program Portal eligibility table

• The event description as it appears in the application dropdown menu

• Additional details about the event definition

• Examples of documentation that may be accepted

Crime 

I am the victim of a recent burglary, assault or other criminal act 

Available if an individual is a victim of a recent burglary, assault, or other violent or non-violent criminal act. 

Examples of documentation may include: 

• Police report 

• Insurance claim 

• Repair estimate/invoice 

• Medical bills 

• Bank statements 

Death 

I have experienced a death in my family 

Event related to the death of an applicable family member. 

Examples of documentation may include: 

• Death Certificate 

• Funeral Invoice 

• Obituary/Funeral Program 

Domestic Violence/Abuse 

I have experienced domestic abuse or violence 

Event related to psychological or physical abuse. 

Examples of documentation may include: 

• Police report 

• Restraining/Protection Order 

• Letter from a shelter or counselor 

Home Damage (Leaks/Broken Pipes) 

I need help paying for unexpected home repairs at my primary residence 

Event related to unexpected damage to an applicant’s primary residence; not as a direct result of a natural disaster or other disaster event. 

This could be due to a number of situations including: 

• Burst pipes or leaks 

• Mold 

• Pest Infestation 

• HVAC stopping unexpectedly

Examples of documentation may include: 

• Current lease agreement showing you are responsible for repairs (if renting) 

• Insurance claim confirming homeownership and damage 

• Repair estimate/invoice that details cause of damage and financial responsibility 

Housing Crisis 

I am facing a housing crisis resulting in a financial hardship 

An unexpected/unplanned financial hardship caused by the loss or potential loss of stable housing. 

Examples of documentation may include: 

• Lease agreement 

• Official notice from government agency declaring home unsafe 

• Eviction notice 

• Letter from a shelter or counselor 

Mental Health and Well-being 

I am experiencing a financial hardship due to expenses related to supporting my mental health and well-being 

Event resulting from an employee experiencing a mental health or personal well-being situation that requires assistance through therapy or other qualifying support services. 

Examples of documentation may include: 

• Physician recommendation letter 

• Actual medical bills showing dates of service 

Household Loss of Income 

Someone in my household lost their job, or had a reduction in pay causing a financial hardship 

This event applies if a contributing member of the applicant’s household unexpectedly loses their job or experiences a reduction in income. 

Examples of documentation may include: 

• Separation letter 

• Unemployment determination letter 

• Paystubs showing reduction in hours/pay 

• Hospital paperwork or doctor’s note that shows how long the household member will be out of work 

Unexpected Medical Condition 

I or someone in my household has suffered an unexpected illness 

An unexpected/unplanned illness/injury or significant increase in essential treatment cost. 

Examples of documentation may include: 

• Leave of absence (LOA) documentation 

• Letter from HR 

• Hospital discharge paperwork 

• Doctors note / Physician recommendation letter 

• Medical bills 

• Insurance Claim/EOB's 

Unscheduled Loss of Child Support 

I have unexpectedly stopped receiving child support 

An event caused by an unexpected loss of regularly received child support to a custodial parent. 

Examples of documentation may include: 

• Official court order 

• Payment history (court printout or bank statement) 

• Payment screenshots 

• Unscheduled Loss of Alimony 

• I have unexpectedly stopped receiving alimony 

• An event caused by an unexpected loss of regularly received alimony. 

Examples of documentation may include: 

• Official court order 

• Payment history (court printout or bank statement) 

Vehicle Accident 

My primary vehicle was involved in a car accident 

An event should an applicant’s primary vehicle be involved in an accident. 

Examples of documentation may include: 

• Police report 

• Insurance claim 

Complex Humanitarian Emergency

Eligibility may be considered for assistance resulting from a complex humanitarian emergency, including but not limited to: 

• Armed conflict 

• Military deployment 

• Current global events

These situations may cause unexpected financial distress that impacts an applicant’s ability to meet essential needs. 

• Examples of Supporting Documentation

• Travel or flight expenses 

• Lodging or hotel costs (including evacuation-related stays) 

• Permanent relocation expenses 

• Home repair or refurnishing 

• Home preparation or readiness costs