Privacy Policy


This policy is intended to help you understand the types of information we collect and receive, why we collect it, what we do with that information, and with whom we share this information.

In addition to this policy, please also read our Terms of Use for detailed information about our services. By using our platform, you agree to be bound by our terms of use and consent to the data practices described in this policy.

This policy applies to individuals who browse and use our website ( and affiliate websites or applications (including mobile apps) hosted by E4E Relief (all of such Internet locations collectively referred to as the “Site”), and those individuals whose information is collected and provided to us, either from us directly or from third party service providers (“Partners”) for the purposes described in this policy.

Spanish Version

What Information Do We Collect?

You may be asked to provide personal information when you interact with us or one of our affiliates. The types of information we collect depends on how you use our services. Not all of the following types of information will apply to everyone. The following types of information may be collected by or on behalf of E4E Relief or our Partners:

  • Contact details. Your name, address, telephone number, email address

  • Financial information. Your bank account number, routing number, payment card information, billing address

  • Income information. Household income, monthly expenses, pay stubs

  • Information related to your donation. The amount donated, date of donation, purpose of donation, recipient of donation

  • Medical information. Medical records, medical treatment receipts, proof of short-term disability

  • Employment information. Current employment status, employee ID, hire date, work location, home address, eligibility to receive assistance

  • Demographic data. Your age, country, preferred language

  • Data on how you use our website. This may include your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version

  • Criminal Background. Criminal background check, court records, parole information, police reports


How Do We Collect Your Information?


We may collect and receive information from you, including when you:

  • use or access our website, such as when you donate, fill out a grant application, fill out a form, or respond to a survey;
  • communicate with us by email, telephone, in writing, or social media; and/or
  • use any of our services, including when you interact with us or receive assistance.

Like many websites, we automatically collect information from your browser or mobile device when you use or interact with our website. We collect this information to improve our Site, better understand you and to communicate with you. This information may include:

  • how you interact with our website, such as the pages you view or how long you stay on our website;
  • computer and connection information such as browser type, version, and time-zone setting;
  •  your browser plug-in type and versions;
  •  your device's operating system and platform; and
  •  your Internet Protocol (IP) address.

During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We use session cookies to collect information only while you are visiting our website. We do not use cookies that store any information beyond the time spent browsing our website.

You can read more about the information we connect automatically in our cookie policy.

To learn more about how we use cookies, see our cookie policy. You can also learn more about cookies at: AllAboutCookies:


We may collect and receive information about you from other sources, such as:

  • individuals requesting services for or on your behalf;
  • your employer in connection with your application for assistance;
  • publicly available sources; and/or
  • marketing service providers.

If you register on the Site and create an account, you will be asked to create a username and password, which you will need to access your account information. You are responsible for maintaining the confidentiality of your password. If you are located in the European Economic Area (EEA), you may be asked to consent to the collection and use of your information as described in this policy.


Do Not Track Policy


Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track your online activities over time and across different websites. Our website is not configured to read or respond to "do not track" settings or signals in your browser headings.


How Do We Manage Protect & Store Your Information


We implement reasonable administrative, organizational, and technical safeguards, and security measures to protect personal information within our control from unauthorized access, acquisition, disclosure, destruction or alteration, accidental loss, misuse, or damage. We regularly review and monitor such safeguards and security measures. Although we take reasonable steps to safeguard personal information, no practices are 100% secure, and we do not guarantee the security of your information.


How Do We Use Your Information?


We collect and use your information so that we can operate effectively, provide the service you have requested, and provide you with the best experience when you interact with us. Providing this information to us ensures that you are receiving the necessary services, consistent with your rights and interests under applicable laws. Information used that might be deemed sensitive is strictly for the provision of our services to you. We also use the information we collect for the following purposes:

  • Processing of donations and grants. Completing the donation transaction, accepting, and processing grant applications, customizing our services to your preferences, and keeping proper records of those transactions. The legal basis for this data usage is consent and contractual necessity, pursuant to a legal relationship we have with you.

  • Customer support. Notifying you of any changes to our services; responding to your inquiries via email, phone, writing, or social media; investigate and address concerns raised by you; and monitor and improve our customer support responses. The legal basis for this data usage is consent, contractual necessity, and legitimate interests, pursuant to a legal relationship we hold with you.

  • Improving our services. Conducting data analysis and audits; developing new products and services; enhancing our website; improving our services; identifying usage trends and visiting patterns; conducting customer satisfaction, market research, and quality assurance surveys; determining the effectiveness of our promotions; and meeting contractual obligations. The legal basis for this data usage is legitimate interests.

  • Marketing. To communicate news about our services and other information we think may be of interest to you. The legal basis for this data usage is consent and legitimate interests.

  • Safety and security. Using closed circuit television systems, electronic key cards, and other security systems to maintain the safety and security of you; your data; and our guests, visitors, and employees at our offices. The legal basis for this data usage is legitimate interests.

  • Legal proceedings and requirements. Investigating or addressing claims or disputes relating to your use of our services; or as otherwise allowed by applicable law; or as requested by regulators, government entities, and official inquiries. The legal basis for this data usage is legal obligation and legitimate interests.

  • E4E Relief as a data processor. When E4E Relief acts as a data processor for the data subject's employer (the data controller), E4E Relief will only use or process personal data in accordance with the instructions of the data subject's employer.


How Do We Share Your Information


E4E Relief may share personal information, including personal information that you provide on our Site, to Partners on their websites, or otherwise to us, with third parties as described below.


We may share any information, including personal information that you provide on the Site, on Partners’ websites, or that we collect in other manners with our Partners, subsidiaries, and affiliates worldwide, for the purposes described in this policy. As a wholly owned subsidiary of the Foundation For The Carolinas (“FFTC”), E4E Relief shares information with FFTC to help provide services or for FFTC to conduct data processing on our behalf.


From time to time, we may enter into a special relationship with another company that is not owned by or affiliated with E4E Relief to provide additional features on the Site. These special relationships may include Partners, sponsors, and co-branded sites (referred to here as “co-branded pages”). Any information, including personal information that you provide on one of these co-branded pages, may be shared with such Partners or sponsors. By participating in activities or providing your personal information on these co-branded pages (or by accessing these co-branded pages or the Site), you consent to us providing your personal information to such Partners or sponsors. As such Partners or sponsors will use your personal information in accordance with their own privacy practices, you should review their privacy policies. We may share your personal information with such strategic partners so that they may communicate with you directly about their services.


We may provide information to our vendors, consultants, marketing partners, research firms, and other service providers or business partners to help facilitate our services to you. This may include, for example:

  • payment processors and facilitators;

  • cloud storage providers;

  • marketing partners and marketing platform providers;

  • data analytics providers;

  • research partners;

  • consultants, lawyers, accountants, and other professional service providers; and/or

  • insurance and financing partners.


We may have relationships with third party service providers known as advertising networks to place and administer advertisements on our behalf across the Internet. Using cookies and pixel tags (also known as web beacons), advertising networks may collect anonymous information about your visits to the Site and other websites to deliver advertisements that may be of particular interest to you. To find out more about how such advertising networks manage the privacy of personal information in conjunction with delivering advertisements online and how to opt-out of information collection by such advertising networks please go to: or, or see our cookie policy. The cookie consent pop up that you see when you log on to our Site for the first time allows you to opt out of the use of third-party cookies.


We will only share your information when we have your consent or when it is authorized by applicable laws. We may share your information other than as described in this policy if we notify you and you consent to the sharing.


In addition to the third parties described above, personal information of any Visitor, or individual whose information is collected otherwise, may also be shared with parties outside of E4E Relief: (i) as permitted by law, (ii) in the event of a transfer of ownership, assets or a bankruptcy of E4E Relief, (iii) if we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process, or (iv) to protect the interests or safety of E4E Relief or visitors to the Site.


We will transfer your personal information from your location to the United States, where our servers are located. We may also share your personal information with our third-party service providers who may be located outside of the country or territory where you reside. Such transfers may be to a country which may not provide the same level of privacy protection as that provided by the country in which you are located, but we will take reasonable steps to ensure that while your personal information is within our control, we will provide reasonable security and confidentiality procedures to keep your personal information secure and confidential.

To facilitate the secure transfer of your personal information from the EEA to the United States, we execute approved “standard contractual clauses” approved by the European Commission with entities that provide personal information to us.


How Long Do We Keep Your Information?


To the extent permissible by applicable law, we will retain your personal information for such period as necessary to satisfy or to fulfill the following:

  • the purposes for which that personal information was provided;

  • an identifiable and ongoing business need, including record keeping;

  • a specific legal or regulatory requirement; and/or

  • a requirement to retain records that may be relevant to any notified regulatory investigations or active legal proceedings.


Where Do We Store Your Information?


We process and store personal information inside the United States. Our vendors may store personal information in other countries in accordance with this privacy policy. E4E Relief complies with laws in the United States that are applicable to E4E Relief's business practices with respect to the privacy and security of personal information.


Your Choices and Rights.

  • You can choose not to provide us with personal information. If you choose to do this, we may not be able to provide you with our services or respond to any queries you may have.

  • Promotional emails and other marketing material. We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can unsubscribe from marketing material from us at any time by clicking the "Unsubscribe" link contained in the email, or by emailing us at Please note that withdrawing your consent to receive promotional emails will not prevent us from sending you administrative communications or legal notices; or emails about changes to our terms, policies, or business practices.


Rights you may have under applicable data protection laws may depend on the country in which you reside. Some of the rights you may have allow you to:

  • access information we hold about you;

  • request correction of any incorrect, misleading, or incomplete personal data we have about you;

  • request that we erase your personal data;

  • request that we restrict/suspend processing of your personal data;

  • object to processing;

  • port your data to another service;

  • complain to a supervisory authority; and/or

  • withdraw consent.

You may exercise these rights by sending an email to or writing us at: E4E Relief LLC, Attention: Data Protection Officer, 401 North Tryon Street, Suite 250, Charlotte, NC 28202. If you exercise any of these rights, we may need to verify your identity. If we need to do so, we may ask you to provide certain information such as your driver's license, or other form of identification. If we cannot verify your identity, we may deny your request. If that happens, we will let you know.

You can also have an authorized agent exercise your rights on your behalf. If you do so, we may also ask your authorized agent to provide proof that they are authorized to act on your behalf.



Our website is directed to and intended for use only by those who are 16 years of age or over. We do not knowingly collect personal information directly from any person under 16 years of age, and we will not knowingly link to any third-party website that solicits or collects personal information from any person under 16 years of age. We only collect information from or about a person under 16 years of age if that person is a grant applicant and the information is necessary to process the grant application. If E4E Relief is informed that it is improperly in possession of such information or that we have linked to such a third-party website, it will be deleted. For further inquiries, please contact us at



While Visitors who are located in the EEA are visiting our Site or the websites of our Partners, we recognize and, to the extent applicable to us, adhere to relevant EEA data protection laws.


We process the Personal Information of individuals who are located in the EEA (“EEA Data Subjects”) for one or more of several lawful purposes, including:

With your consent:

  • To provide you with E4E Relief’s services, including customer service support;

  • To optimize and enhance E4E Relief’s services for all Visitors or for you specifically;

To comply with legal obligations:

  • To conduct identity verification and authentication checks (you authorize us to share your personal information with our third-party service providers, who may also conduct their own searches of publicly available personal information about you);

For our legitimate business purposes:

  • To monitor the usage of the Site, conduct automated and manual security checks of our services, protect our rights, and perform our lawful obligations.

EEA Data Subjects may withdraw consent at any time where consent is the lawful basis for processing their personal information. Should an EEA Data Subject withdraw consent for processing or otherwise object to processing that impedes our ability to comply with applicable laws and regulations, an EEA Data Subject may be unable to avail him or herself of the services we provide.


E4E Relief does not engage in automated decision-making.


If you are located in the EEA or Switzerland and have questions or concerns regarding the processing of your personal information, you may contact us at:

If, as person in the EEA, you believe that we have not adequately resolved any such issues, you have the right to contact an EEA Data Protection Authority.


You have the right to the following with respect to your personal information: obtain a copy, ask for a correction if it is inaccurate, request restriction of processing, and request deletion. If you would like to exercise any of these rights, please contact us at Please note, however, that before E4E Relief is able to respond to any of these requests, we may ask you to verify your identity and to provide other details, including Personal Information, to help us to respond to your request. E4E Relief affirms that it will correct, amend, or delete any erroneous information if instructed to do so by you and if required by law. We will not charge a fee for responding to any such request unless the request is repetitive or unduly burdensome.




If you are a California resident, you may request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please send an email to or write us at:E4E Relief LLC, Attention: Data Protection Officer, 401 North Tryon Street, Suite 250, Charlotte, NC 28202.




We are committed to complying with the Australian Privacy Principles ("APPs") in the Privacy Act 1988 and other applicable legislation (such as the APP Code). You may send us any questions, comments, and complaints about E4E Relief's data practices under Australian law by sending an email to or writing us at: E4E Relief LLC, Attention: Data Protection Officer, 401 North Tryon Street, Suite 250, Charlotte, NC 28202. We take all privacy complaints we receive seriously. If E4E receives a complaint, we will immediately review the complaint and work with you to resolve it.




When we collect personal data about you with regard to a purpose that we consider is not necessary or essential in the context of our legal relationship with you, we will provide a mechanism for you to express your refusal to allow E4E Relief to process your data for that purpose. This mechanism will be available before collecting your data.

You may exercise any of your data owner rights by sending an email to or writing us at:E4E Relief LLC, Attention: Data Protection Officer, 401 North Tryon Street, Suite 250, Charlotte, NC 28202. Upon receipt of your request, we will work with you to ensure your rights are being properly exercised, including instructing (i) what information we need to identify you as the proper data owner; (ii) how long until we will answer your request; and (iii) how we will deliver the information applicable to your request to you.




You have the right to issue a complaint to the Information Regulator at the contact details provided below:

The Information Regulator (South Africa)

33 Hoofd Street

Forum III, 3rd Floor Braampark

P.O Box 31533

Braamfontein, Johannesburg, 2017


Complaints email:

General inquiries email:


How Will We Notify You of Changes to This Policy?


We may occasionally update this policy. When this occurs, the new policy will be posted on the Site. You should check the Site periodically to review the most recent policy. Your use of the Site or provision of personal information to E4E Relief or any of our Partners after any update, modification, or change to this policy constitutes your acceptance of and agreement to such updates, modifications, or changes.




E4E Relief will cooperate with the appropriate data protection authorities to resolve any complaints and disputes arising in connection with this policy. All necessary E4E Relief employees will be required to be familiar with and adhere to this policy. E4E Relief will investigate any reported complaints of violations of this policy and will take prompt remedial action where violations are found. In order to inquire or complain about the policy or anything related to the privacy of personal information handled by E4E Relief, please contact us at:


Contact Us. Questions, comments, or complaints about E4E Relief's data practices can be sent to our data protection office by sending an email to or writing us at: E4E Relief LLC, Attention: Data Protection Officer, 401 North Tryon Street, Suite 250, Charlotte, NC 28202.


Last Revised: April 28, 2023