Six months ago, in my inaugural CEO letter, I recapped how our relief efforts in 2024 were driving our focus in 2025. Our resounding commitment remains the same: to provide best-in-class support to your employees while being your trusted partner and advisor. We remain steadfast in the belief that awarding cash grants directly to individuals experiencing hardship presents the fastest and best means of recovery. I am pleased to provide a quick update on what we’ve accomplished and where we are focused for the remainder of the year.
The Applicant Experience: Accurate, Faster, Better
Over the last six months, we have undertaken efforts to analyze our applicant interactions. While I am pleased our application has received a 4.38/5.0, we want to ensure applicants get what they need with as much clarity and timeliness as possible. The following enhancements are either already available or are expected to be available in advance of our historically highest periods of demand - peak Atlantic hurricane season:
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Deployed a new streamlined application to quickly and accurately assist applicants seeking immediate assistance to offset the impacts of evacuations, extended power outages and/or shelter in place scenarios
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Created an overhauled and integrated contact experience that provides more efficient inquiry resolution including technical issues, payment support and application status updates
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Enhanced intelligence and workflow queue management capabilities to improve processing times experienced during large-scale natural disaster events
The Client Experience: Informed, Collaborative, Insightful
We have made efforts to connect with many of you in person around the country and virtually to hear more about how you engage with and manage your programs. What we have heard rise to the top is the importance of program enablement and reporting. Hence, our focus is concentrated on those two areas.
Program Enablement
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Expanded our client resource center so that our most requested information is now available at your fingertips for easy access
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Published your program scope and eligibility criteria directly to your fund portal page, grant maximums and covered events are now viewable 24/7
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Finalized detailed event guides enabling you to better inform and support your employees in advance of and during an event
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Gathered employee location information, from you, to help us aggregate critical datapoints to better assist in budget and forecast needs
Reporting
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Launched and continued activation of our client dashboard focus group that allows for three-way collaboration between our clients, E4E Relief and client-to-client
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Improved insights related to pending applications and declinations, now available within all client dashboards
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Added timestamps on all dashboards so you can clearly and confidently communicate the latest program information with your team(s)
Looking Ahead
The full E4E Relief team are energized and focused to continue driving improvements to all program experiences. With the expectation of another active Atlantic hurricane season (2025 NOAA Predications) combined with the overall geopolitical climate, Emergency Financial Relief programs are undoubtedly one of the most valuable responses you, as organization leaders, can provide. We are more committed than ever to continue investing, ensuring that the support we provide you and your people is second-to-none.
We will keep you informed in your monthly Inside Relief, where we highlight product updates, track the disasters we are watching, and share any insights on response. In addition, we will host a monthly 30-minute virtual client session from August through November to provide additional insights on our disaster season response.
As always, we believe feedback is a gift, so please don’t hesitate to contact us if you have any questions or comments. Thank you for your partnership and trust. Together — we're building stronger, more resilient communities.
Best regards,
Matt Pierce
Chief Executive Officer
E4E Relief
